What Is Telesales Executive? All You Need To Know — NeoDove

What is Telesales?

Telesales refers to the process of selling a product or service over the telephone.

Why is Telesales Important?

Telesales plays a vital role by combining communication and sales skills alongside customer service knowledge.

What does being a telesales executive involve?

The Role of a Telesales Executive

A telesales executive job role comes with a lot of responsibilities. Some of them include:

  • Calling current as well as prospective customers to persuade them into purchasing your company’s products and services.
  • Being able to accurately record and keep track of details regarding customer purchase orders.
  • Being able to process all the customers’ purchases correctly.
  • To generate more leads for the on-field sales team to follow up on.
  • Maintaining customer accounts and ensuring current customers are satisfied with the company’s products or services.
  • Using sales scripts given by the company to further drive sales and respond to rejections by customers.
  • Developing an in-depth knowledge about customer products and services. They can then make appropriate recommendations based on specific customer needs and their preferences.
  • The ability to always meet or even exceed daily and monthly targets with regard to call volume and sales.

Telesales Executive Job Description

Y ou must be able to work in a stressful environment as well as possess excellent skills . You must maintain highly accurate customer records in case they need to be referred to in the future.

3 things you must keep in mind to be a successful telesales executive:

  1. Remember to be persuasive. In addition to this, you should be able to work in high-pressure situations.
  2. Maintain a strong adherence to the given sales scripts.
  3. Equip yourself with excellent communication, negotiation as well as customer skills.

Is Telesales a Rewarding Job?

Telesales representative jobs require employees to follow the 3 P’s — patience, persuasiveness and persistence.

4 Reasons You Should Consider a Job in Telesales

1. A chance to learn and develop skills that will only enhance your professional growth

Furthermore, this strong connection with the brand allows you to establish different business models, promotions and marketing methods. These will prove to be invaluable in time.

2. You have the ability to set your own paycheck

This is perhaps one of the biggest perks of a job that involves selling products/services by phone.

3. A chance to improve your communication and negotiation skills

A professional in telesales will therefore have social advantages by becoming adept at negotiation as well as persuasion.

4. Training sessions and many chances for constant professional development

One of the most valuable things in a workplace is the opportunity to grow on a constant basis. A telesales job requires someone who would embrace the career and learn about products in depth.

Is Working in Telesales Hard?


Overall, telesales can be classified as the act of selling products and services over the telephone. It can also be concluded that being a telesales executive or a telesales representative requires a lot of skills.



NeoDove is an end-to-end tech-enabled business communication and reporting platform. Meant for vertical and horizontal communication. Neodove.com

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NeoDove is an end-to-end tech-enabled business communication and reporting platform. Meant for vertical and horizontal communication. Neodove.com