What is customer service and why is it important? — NeoDove

What is Customer Service?

Why Customer Service is Important

Retaining customers is cheaper than acquiring new ones

Customer service reflects your company’s values

Customer satisfaction will lead to referrals

Quality customer service promotes customer loyalty

Better customer service encourages customers to pay more

Customer service enhances customer lifetime value

Superior customer service gives a competitive edge

Excellent customer service will make customers more tolerant

Customer service contributes to revenue growth

Types of Customer Service

One-on-one

Email

Messaging and chat

Phone

Self-service

The Bottomline

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NeoDove is an end-to-end tech-enabled business communication and reporting platform. Meant for vertical and horizontal communication. Neodove.com

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NeoDove

NeoDove

21 Followers

NeoDove is an end-to-end tech-enabled business communication and reporting platform. Meant for vertical and horizontal communication. Neodove.com