Necessary Call Center Tools Required To Start A Call Center

Here’s a list of the right call center tools that you would need to run an efficient call center:

Necessary hardware for call centers:

Computers

Headsets

PBX Switch

Software for call centers:

Automatic call distribution

Interactive voice responses (IVR’s)

CRM

  • From where the call is coming
  • Previous customer’s interactions
  • Whether the caller is new or old
  • What kind of services a customer has used before
  • How much time the caller has spent on hold
  • Demographics of customer

Metrics and analytics

Real-time reporting

Call Recording

  • Know how agents are performing
  • In case of excellent calls, recording gives an opportunity to train employees with the help of it.
  • Creates transparency between business and customers.

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NeoDove is an end-to-end tech-enabled business communication and reporting platform. Meant for vertical and horizontal communication. Neodove.com

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NeoDove

NeoDove

NeoDove is an end-to-end tech-enabled business communication and reporting platform. Meant for vertical and horizontal communication. Neodove.com