21 ways to increase telesales agents productivity — NeoDove

How to increase telesales and improve telesales agent’s productivity? (21 ways)

1. Leverage technology

2. Give them a good training

3. Create a compelling script

4. Create a phone call blueprint

  • An introduction to stimulate interest
  • Effective questioning, usage of open-ended questions to ensure that the conversation goes in the intended direction
  • Presenting a solution
  • Handling the anticipated objections and feedback
  • Final words or closing the deal

5. Set clear goals before working on a plan

6. Motivation

7. Encourage them to use a pull communication strategy with customers

8. Let your team work from home

9. Empower agents to make their own decision

10. Allow them to share their opinion and their advice

11. Incentivize everything that can be measured

12. Measure the right performance indicators

13. Increase the level of team engagement

14. Encourage agents to share their schedule preference

15. Provide the best to the best

16. Reduce the administrative burden

17. Focus on providing solutions

18. Learn to navigate through the rapid peaks in call volumes

19. Communicate internally

20. Provide real-time feedback

21. Have the agents do their research

Final thoughts

--

--

NeoDove is an end-to-end tech-enabled business communication and reporting platform. Meant for vertical and horizontal communication. Neodove.com

Love podcasts or audiobooks? Learn on the go with our new app.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
NeoDove

NeoDove

21 Followers

NeoDove is an end-to-end tech-enabled business communication and reporting platform. Meant for vertical and horizontal communication. Neodove.com